Christ’s College - Terms and Conditions

1. User Agreement

1.1 By using the website and the booking engine, You are agreeing to the following terms and conditions of use without modification or revision.

1.2 You acknowledge that:-

1.2.2 The terms and conditions on which guests will stay at Christ's College shall be governed by this User Agreement.

1.3 It is important that you understand that we may amend, revise or update the terms and conditions of this User Agreement at any time and without prior notice to you and the most up to date version of this User Agreement from time to time will appear on the website. Therefore, you should carefully review the terms and conditions of this User Agreement each time you use our website or booking engine. If the terms and conditions of this User Agreement are not acceptable to you, you should not use our website or booking engine.

2. Payment and Confirmation

2.1 We have two payment models: Advanced Purchase and Pay On Arrival. You will be informed which model applies to your booking, depending on the product you are purchasing. In both cases, credit/debit card details must be provided in order to make a booking: these details are completely secure. The two models are:

2.1.1: Advanced Purchase. Payment is taken at the time of booking and you should receive immediate booking confirmation by email.

2.1.2: Pay on Arrival. Payment is deferred until you arrive at the College.

2.2 You will be issued with an invoice and the customer copy of the credit card slip at check-in.

2.3 If you receive an error message during payment, or if no confirmation has been received within 5 minutes, please check your junk mail and internet connection. If you still haven't received the email, please contact us about your booking before attempting additional bookings.

3. Cancellations and Amendments

3.1 For Pay on Arrival bookings, cancellation of the booking may be made up to 12 noon the day prior to arrival. After 12 noon your booking is confirmed and will be charged in full.

3.2 Visitor tickets and tours. Cancellations and amendments to visitor ticket and tour bookings involving a reduction in the total price of the booking: a 100% refund will be made to the Booker if the cancellation or amendment is made anytime up until the day of the visit or tour, minus a £2 administration fee. From the day of the visit or tour onwards, no refund will be due.

3.3 Christ’s College reserves the right to cancel your booking, whether this be an individual or group booking: this may be because of insufficient availability, an error with prices, or a decision that the nature of your booking is in conflict with their policies. In this case, you will receive a full refund for your booking.  Any travel-related compensation will be at the discretion of the College.

3.4 Our facilities are not suitable for children and reservations which have children under the age of 16 years of age, are only available to be cancelled within 7 days of receiving your confirmation email. If you do not cancel your booking you will be charged the full amount but will not be allowed to stay. Children between the ages of 16 and 17 must be accompained by an adult.

4. Your stay

4.1 Christ’s College will do their best to ensure that your stay is as comfortable as possible. For example every effort will be made to locate groups in adjacent rooms (although this may not always be possible). It should be emphasised that guests will be staying in a College built for adult students and not a hotel. Our facilities are not suitable for children and no stays with children are permitted.

4.2 The photographs on the website are only examples, and no guarantee can be made that guests will be in the same rooms as those photographed.

4.3 If guests have a query or complaint it should, in the first instance, be directed to the Porters’ Lodge. If the Porters’ Lodge is unable to help then you may contact reservations@christs.cam.ac.uk

5. Towels & Bedding

All towels and bed linen are supplied and changed as necessary.

6. Meals

Breakfast will generally be self-served; dinner, where available, will be served.

7. Disabled access

If guests require disabled access you must specify this on the booking form. It is recommended that you book at least 3 weeks in advance to maximize the chances that guests’ needs can be met. Please cotact reservations@christs.cam.ac.uk who will be able to assist you. 

8. Fire Regulations and Health and Safety

8.1 Guests are required to familiarise themselves with, and comply with, all fire regulations, evacuation procedures and health and safety requirements at the College where they are staying. Each room will contain a Fire Action Notice which should be read and understood immediately on arrival.

8.2 Any malicious activation of, or tampering with, fire alarms will result in a penalty being incurred and you being removed from the College. No refund will be given.

9. Arrival and Departure

On arrival guests should report to the Porters’ Lodge which is located by the Great Gate on Saint Andrews Street. Guests will be given a key and directed to their room(s). Rooms are normally available from 2:00 pm and check out is by 10.30 am on the day of departure.

10. Missing items, Damage or Theft

As the individual making the booking, you are responsible for every person whom you are booking on behalf of. If at any time during your stay or visit, or subsequent to departure, there is discovered damage to or theft attributable to you, You will be liable for the costs of repair or replacement. A charge will be made to your credit/debit card, or if that fails, You will be required to make a payment direct to the College. A receipt will be emailed to you.

If you leave an item in your room or lose an item elsewhere on the College, please contact the Accommodation Office, email accommodation@christs.cam.ac.uk directly to try to locate it. Please note that whilst we will do our best to help you, we cannot be held responsible for lost items.

11. College/University Rules and Porters

All guests are asked to treat College staff and property with respect, and conduct themselves in a manner befitting an academic institution, bearing in mind students and academics may be working and living on site.  Guests must adhere to the College rules concerning use of email and the internet, smoking, noise, and disturbance. As a general rule, unnecessary noise and disturbance is not permitted on College premises between 11:00 pm and 8:00 am. If in doubt, ask at the Porters’ Lodge. In addition to assisting guests with information, they will also enforce any College rules that guests are breaching or are in danger of breaching. If College rules are broken or the behaviour of guests is deemed sufficiently unruly, College staff retain the right to remove guests from the College premises (in which case no refund will be made) or demand a surcharge on the price of your room(s).

12. Animals

No animals are allowed on College premises with the exception of assistance (guide) dogs, unless stated otherwise.

13. Limited Right to Use of Website Material

13.1 Subject to the terms and conditions set forth in this User Agreement, we hereby grant to you a non-exclusive, limited, non-transferable and revocable licence to view, print and download content from our website and booking engine solely for your personal and non-commercial use, and solely for purposes of enabling You to make bookings offered through our website or booking engine.

13.2 You agree not to republish, distribute, assign, modify, transmit, display, reproduce, licence, create derivative works from, transfer or sell any content or other materials obtained or obtainable on or through our website or booking engine.

14. Copyright and Trademark Notices

The content and other matters related to our website or booking engine are protected under applicable laws relating to intellectual property rights, including but not limited to copyright and trademark laws. The copying, redistribution, use or publication by you of any such matters or any part of our website or booking engine, except as allowed under this User Agreement, is strictly prohibited.

15. Liability disclaimer and limits

15.1 The content or other materials published on this website and/or in the booking engine may include inaccuracies or typographical errors. The content or other materials may be changed or updated periodically. We may, but shall not be required to, make any changes to our website or booking engine at any time without prior written notice to You.

15.2 Neither make any representation or warranty about the suitability of the content contained on our website or the booking engine for any purpose whatsoever, and the inclusion or offering for sale or rent of any accommodation, or other products or services, on or through our website or the booking engine shall not constitute any warranty, endorsement or recommendation of such products or services by Us. All such content is provided "as available," without any warranty of any kind whatsoever and we and our affiliates hereby disclaim all warranties and conditions with regard to such content and all products and services available through our website or booking engine.

15.3 Our website and/or booking engine may contain bugs, errors, problems or other limitations, for which You agree to hold us harmless.

15.4 We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence whatsoever of any such suppliers or for any personal injuries, death, property damage or other damages or expenses resulting therefrom.

15.5 Nothing in this user agreement excludes any liability which we may not lawfully exclude under contract, including but not limited to personal injury or death caused by our negligence.

15.6 From time to time, access to our website or booking engine (or any portion thereof) may be suspended without prior notice.

15.7 You agree that we will have no liability and will not be obligated to make any refund and shall otherwise not be responsible in the event of any:-

15.7.1 delay, cancellation, overbooking or misquoted rates beyond our control; or

15.7.2 strike, riots, floods, acts of God, security breach, false transmissions, pranks, hoaxes, technological failure, health scares, or any other cause beyond our control, and further that neither shall we have any responsibility for any additional expense resulting from any such acts or events or from acts of any government or authority.

15.8 In no event shall We be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, the use of our website or booking engine or the delay or inability to use our website or booking engine, or for any content or products or services obtained through our website or booking engine, or otherwise arising out of the use of our website or booking engine, whether based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of damages, except where we may not lawfully exclude such liability under contract.

16. No Unlawful Or Prohibited Use

16.1 As a condition of Your use of our website and/or booking engine, You agree that you will not use our website or booking engine for any purpose that is unlawful or prohibited by, or inconsistent with, this user agreement.

16.2 You represent and warrant that You are at least 18 years old and posses the legal authority to enter into this user agreement and to use our website and booking engine in accordance with the terms and conditions of this user agreement.

16.3 You may only use our website and the booking engine to make legitimate reservations or purchases and not for any other purposes, including without limitation, to make any speculative, false or fraudulent reservations or any reservation in anticipation of demand.

16.4 You may not share any website password(s) issued to you by us with any other person or persons, and responsibility for the security of any such password(s) rests with you.

17. Use Of Information

17.1 Other than personally identifiable information (which is covered under our Privacy Policy), any material you transmit or post to the website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. we shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

17.2 we reserve the right, and you authorize us, to use and assign all information provided by you in any manner consistent with our Privacy Policy.

18. Content

Some of the content that refers to places to visit, places to stay, tours, and other services is supplied by third party suppliers that are not under our control. We do not independently verify, and do not guarantee, the accuracy of the information that we receive from such third parties. All information, prices and availability are subject to change without notice.

19. Links To Other Websites

Our website and booking engine may contain hyperlinks to websites operated by third parties. We do not control such websites and will not be responsible for their content or for any breach of contract or any intentional or negligent action on the part of such third parties, which results in any loss, damage, delay or injury to you or your companions. We are not responsible for the accuracy of opinions express in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked website on our website or booking engine does not imply or constitute approval or endorsement of the linked website by us. If you decide to leave our website or booking engine to access these third party sites, You do so at your own risk. All rules, policies (including privacy policies) and operating procedures of websites operated by third parties will apply to you while on such sites. We are not responsible for information provided by You to third parties.

20. Indemnification

You agree to indemnify, defend and hold us and our affiliates, and any of our or our affiliates officers, directors, employees, agents, successors and assigns, harmless from and against any liability, claim, loss, expense, cause of action or demand, including without limitation reasonable legal and accounting fees arising directly or indirectly in connection with any breach by you of any term, condition, representation, warranty or covenant contained herein or otherwise resulting from your use of our website or booking engine.

21. Contract Information

21.1 No contract will exist under this user agreement for the reservation of any rooms at the College unless and until we accept Your reservation by email.

21.2 Acceptance will be deemed complete and will be deemed to be effectively communicated to you for all purposes, at the time that We send the email to you whether or not you receive the email.

22. Miscellaneous

22.1 This User Agreement (and any other terms and conditions referenced herein) constitutes the entire and only agreement between Us and You, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to our website or the booking engine or, the content thereof, or any products or services provided by or through our website or booking engine, and the subject matter of this User Agreement.

22.2 You agree that except as expressly stated in this User Agreement no joint venture, partnership, employment or agency relationship is created as a result of this User Agreement or use of our website or booking Engine.

22.3 Our performance of this User Agreement is subject to existing laws and legal process, and nothing contained in this User Agreement is in derogation of our right to comply with law enforcement requests or requirements relating to your use of this Website or information provided to or gathered by us with respect to such use.

22.4 If any part of this User Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of this User Agreement shall continue in effect.

22.5 A printed version of this User Agreement and of any notice given in electronic form in relation thereto shall be admissible in judicial or administrative proceedings based upon or relating to this User Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

22.6 Our failure to enforce any provision of this User Agreement shall not be deemed a waiver of such provision nor of the right to enforce such provision.

22.7 You agree that notices to be given under this User Agreement may be given by electronic mail and that such notices comply with any legal requirement that such communication or notice must be in writing. If notice is to be given to us it should be emailed to us via the Contact Us page on the website. Notices sent to us will be deemed to be received 24 hours after receipt by us at the relevant email address. If We require to send notice to You it shall be sent to the email address originally used by You when You made the booking with us. Such notices will be deemed to be received at the time that We send the email to you whether or not you receive the email.

22.8 Any rights not expressly granted herein are reserved by us.

22.9 Other terms and conditions may apply to your purchase of products or services offered on or through the website and/or booking Engine.

22.10 This User Agreement shall be governed by and construed in accordance with English law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the English courts.